{"id":828,"date":"2026-09-25T00:27:16","date_gmt":"2026-09-24T22:27:16","guid":{"rendered":"https:\/\/test.gustavson.pl\/?page_id=828"},"modified":"2026-09-25T00:27:16","modified_gmt":"2026-09-24T22:27:16","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/gustavson.pl\/en\/regulamin\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-388fd803 wp-block-group-is-layout-constrained\" style=\"padding-top:48px;padding-right:24px;padding-bottom:64px;padding-left:24px\">\n\n\n<p class=\"has-primary-color has-text-color has-monospace-font-family has-tiny-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:700;letter-spacing:1px;text-transform:uppercase\">Gustavson \/\/\/ store documents<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-huge-font-size\">Terms and conditions of the store<\/h1>\n\n\n\n<div class=\"wp-block-group has-paper-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-89204dab wp-block-group-is-layout-constrained\" style=\"border-left-color:var(--wp--preset--color--primary);border-left-width:4px;padding-top:20px;padding-right:28px;padding-bottom:20px;padding-left:28px\">\n<p class=\"has-normal-font-size wp-block-paragraph\" style=\"line-height:1.6\"><strong>The most important in a nutshell:<\/strong> In our store you configure the products and send an inquiry for a quote. The sales agreement is only created when you accept the personal quote we have prepared. There is no online payment, and we make the products to order, according to your specifications.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-extra-large-font-size\" style=\"border-bottom-color:var(--wp--preset--color--grey-light);border-bottom-width:1px;padding-top:24px;padding-bottom:10px\">01 \/ General provisions and definitions<\/h2>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\" style=\"line-height:1.7\">The online store at gustavson.pl is operated by GUSTAVSON Sp. z o.o., with its registered office in Pruszcz Gda\u0144ski, ul. Grunwaldzka 103a, 83-000 Pruszcz Gda\u0144ski, NIP 604-023-90-70, KRS 0001033819, share capital PLN 40,000 (hereinafter referred to as the Seller). Contact: orders@gustavson.pl+48 58 770 48 10 (Mon.-Fri. 7:00-15:00).<\/p>\n\n\n\n<ul class=\"wp-block-list has-normal-font-size\" style=\"padding-left:24px;line-height:1.7\">\n<li><strong>Client:<\/strong> the person or company using the Store; <strong>Consumer:<\/strong> The client is a consumer or an entrepreneur under the rights of a consumer.<\/li>\n<li><strong>Partner:<\/strong> Customer with verified status of a trading partner, with access to catalog prices and partner materials.<\/li>\n<li><strong>Configurator:<\/strong> The Store tool for determining dimensions, finishes, and product options.<\/li>\n<li><strong>Request for a quote:<\/strong> sent by the Customer a basket with configurations; it does not constitute an order or the conclusion of a contract.<\/li>\n<li><strong>Pricing:<\/strong> The Seller's individual offer prepared in response to the Request, containing prices, the cost of delivery and the delivery deadline.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-extra-large-font-size\" style=\"border-bottom-color:var(--wp--preset--color--grey-light);border-bottom-width:1px;padding-top:24px;padding-bottom:10px\">02 \/ Account<\/h2>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\" style=\"line-height:1.7\">Account registration is free and open to everyone; it requires an email address and a password. The account allows you to send Quote Requests, track their status, process orders and complaints. The customer can delete the account at any time; the deletion does not affect contracts in progress. It is prohibited to provide illegal content or to disrupt the functioning of the Store.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-extra-large-font-size\" style=\"border-bottom-color:var(--wp--preset--color--grey-light);border-bottom-width:1px;padding-top:24px;padding-bottom:10px\">03 \/ Partner status and price visibility<\/h2>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\" style=\"line-height:1.7\">The product catalog is available to everyone, but the catalog prices are visible only to Partners. A business owner can become a Partner by providing their NIP, company name, and business profile. Verification is free of charge; it does not oblige to purchases and is subject to the Seller\u2019s manual approval; the Seller may refuse to grant the status or revoke it, informing the Client accordingly. Detailed partnership terms are set out in the Terms of Partnership.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-extra-large-font-size\" style=\"border-bottom-color:var(--wp--preset--color--grey-light);border-bottom-width:1px;padding-top:24px;padding-bottom:10px\">04 \/ Request for a quote and conclusion of the contract<\/h2>\n\n\n\n<ol class=\"wp-block-list has-normal-font-size\" style=\"padding-left:24px;line-height:1.7\">\n<li>The customer configures the products and submits the Request for a Quote button. The request is free of charge and non-binding.<\/li>\n<li>The catalog prices presented to Partners are for informational purposes only and do not constitute an offer within the meaning of the Civil Code; the final terms are determined by the Pricing.<\/li>\n<li>The seller prepares the Quote and makes it available in the Customer's account and via email. The Quote indicates the prices, the delivery cost, the delivery deadline, the payment terms and the validity period (by default, 14 days).<\/li>\n<li><strong>The sales agreement is concluded upon the Client\u2019s acceptance of the Price Quote.<\/strong> in the account or email during its validity period. The seller confirms the conclusion of the agreement by an e-mail message.<\/li>\n<li>Products configured are produced to individual order; after acceptance of the Price, a change in configuration is only possible with the Seller's consent and may affect the price and delivery time.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading has-extra-large-font-size\" style=\"border-bottom-color:var(--wp--preset--color--grey-light);border-bottom-width:1px;padding-top:24px;padding-bottom:10px\">05 \/ Prices and payments<\/h2>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\" style=\"line-height:1.7\">Prices in Wycena are stated in Polish zloty; for Consumers as gross prices (with VAT), for Partners as net prices with indicated VAT. Payment is made by bank transfer to the account indicated in Wycena, within the time and amount specified there (the Seller may require an advance payment for custom-made products). The store does not accept online payments. Production begins in accordance with the terms of Wycena, typically after the required payment has been recorded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-extra-large-font-size\" style=\"border-bottom-color:var(--wp--preset--color--grey-light);border-bottom-width:1px;padding-top:24px;padding-bottom:10px\">06 \/ Implementation and delivery<\/h2>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\" style=\"line-height:1.7\">The deadline for completion is specified in the Quote; changes to the status of the order (received, in production, ready, shipped) are communicated in the Customer account and via email. Delivery is made by courier or pallet to the address specified by the Customer or by personal pickup at the production facility (Lotnicza 4d, 82-300 Elbl\u0105g) after prior arrangement. Upon receipt, please check the shipment; the rules for reporting transport damage are described in the Returns Policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-extra-large-font-size\" style=\"border-bottom-color:var(--wp--preset--color--grey-light);border-bottom-width:1px;padding-top:24px;padding-bottom:10px\">07 \/ Withdrawal from the contract and refunds<\/h2>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\" style=\"line-height:1.7\">Custom-made products are non-prefabricated items produced according to the Customer\u2019s specifications, therefore the right of withdrawal from a contract concluded at a distance does not apply (Article 38(1)(3) of the Consumer Rights Act). Consumers purchasing standard products have 14 days to withdraw. Detailed rules, return address and procedure are included. <a href=\"\/en\/polityka-zwrotow\/\">Return policy<\/a>, which forms part of these Terms of Use.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-extra-large-font-size\" style=\"border-bottom-color:var(--wp--preset--color--grey-light);border-bottom-width:1px;padding-top:24px;padding-bottom:10px\">08 \/ Complaints<\/h2>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\" style=\"line-height:1.7\">The seller is liable to the Consumer for the product\u2019s compliance with the contract according to the Consumer Rights Act (claims for 2 years from delivery). Complaints can be submitted through the Customer account (the Complaints tab) or at orders@gustavson.pl; we respond within 14 days. For Customers who are not Consumers, the warranty is excluded, and the liability rules are set out in the Terms of Cooperation and the granted guarantees.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-extra-large-font-size\" style=\"border-bottom-color:var(--wp--preset--color--grey-light);border-bottom-width:1px;padding-top:24px;padding-bottom:10px\">09 \/ Personal data and technical requirements<\/h2>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\" style=\"line-height:1.7\">The rules for the processing of personal data are described <a href=\"\/en\/privacy-policy\/\">Privacy policy<\/a>, and cookie files <a href=\"\/en\/polityka-cookies\/\">Cookie policy<\/a>. To use the Store, you only need a device with a current web browser, cookies enabled for essential functionality, and an active email account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-extra-large-font-size\" style=\"border-bottom-color:var(--wp--preset--color--grey-light);border-bottom-width:1px;padding-top:24px;padding-bottom:10px\">10 \/ Final provisions<\/h2>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\" style=\"line-height:1.7\">In matters not regulated, Polish law applies, in particular the Civil Code and the Consumer Rights Act; no provision of the Regulations shall absolutely restrict the Consumer\u2019s rights. The Consumer may use out-of-court methods of dispute resolution (consumer ombudsman, the Trade Inspection, the ODR platform). The Seller may change the Regulations for valid reasons; agreements concluded before the change shall apply the version in effect on the day of acceptance of the Price. The Regulations are effective from September 25, 2026.<\/p>\n\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Gustavson \/\/\/ dokumenty sklepu Regulamin sklepu Najwa\u017cniejsze w skr\u00f3cie: w naszym sklepie konfigurujesz produkty i wysy\u0142asz zapytanie o wycen\u0119. Umowa sprzeda\u017cy powstaje dopiero wtedy, gdy zaakceptujesz przygotowan\u0105 przez nas wycen\u0119 osobist\u0105. Nie ma p\u0142atno\u015bci online, a produkty robimy na wymiar, pod Twoje zam\u00f3wienie. 01 \/ Postanowienia og\u00f3lne i definicje Sklep internetowy pod adresem gustavson.pl prowadzi [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width","meta":{"footnotes":""},"categories":[],"class_list":["post-828","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gustavson.pl\/en\/wp-json\/wp\/v2\/pages\/828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gustavson.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gustavson.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gustavson.pl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gustavson.pl\/en\/wp-json\/wp\/v2\/comments?post=828"}],"version-history":[{"count":1,"href":"https:\/\/gustavson.pl\/en\/wp-json\/wp\/v2\/pages\/828\/revisions"}],"predecessor-version":[{"id":829,"href":"https:\/\/gustavson.pl\/en\/wp-json\/wp\/v2\/pages\/828\/revisions\/829"}],"wp:attachment":[{"href":"https:\/\/gustavson.pl\/en\/wp-json\/wp\/v2\/media?parent=828"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gustavson.pl\/en\/wp-json\/wp\/v2\/categories?post=828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}