Gustavson /// store documents

Terms and conditions of the store

01 / General provisions and definitions

The online store at gustavson.pl is operated by GUSTAVSON Sp. z o.o., with its registered office in Pruszcz Gdański, ul. Grunwaldzka 103a, 83-000 Pruszcz Gdański, NIP 604-023-90-70, KRS 0001033819, share capital PLN 40,000 (hereinafter referred to as the Seller). Contact: orders@gustavson.pl+48 58 770 48 10 (Mon.-Fri. 7:00-15:00).

• Client: the person or company using the Store; Consumer: The client is a consumer or an entrepreneur under the rights of a consumer.
• Partner: Customer with verified status of a trading partner, with access to catalog prices and partner materials.
• Configurator: The Store tool for determining dimensions, finishes, and product options.
• Request for a quote: sent by the Customer a basket with configurations; it does not constitute an order or the conclusion of a contract.
• Pricing: The Seller's individual offer prepared in response to the Request, containing prices, the cost of delivery and the delivery deadline.

02 / Account

Account registration is free and open to everyone; it requires an email address and a password. The account allows you to send Quote Requests, track their status, process orders and complaints. The customer can delete the account at any time; the deletion does not affect contracts in progress. It is prohibited to provide illegal content or to disrupt the functioning of the Store.

03 / Partner status and price visibility

The product catalog is available to everyone, but the catalog prices are visible only to Partners. A business owner can become a Partner by providing their NIP, company name, and business profile. Verification is free of charge; it does not oblige to purchases and is subject to the Seller’s manual approval; the Seller may refuse to grant the status or revoke it, informing the Client accordingly. Detailed partnership terms are set out in the Terms of Partnership.

04 / Request for a quote and conclusion of the contract

1. The customer configures the products and submits the Request for a Quote button. The request is free of charge and non-binding.
2. The catalog prices presented to Partners are for informational purposes only and do not constitute an offer within the meaning of the Civil Code; the final terms are determined by the Pricing.
3. The seller prepares the Quote and makes it available in the Customer's account and via email. The Quote indicates the prices, the delivery cost, the delivery deadline, the payment terms and the validity period (by default, 14 days).
4. The sales agreement is concluded upon the Client’s acceptance of the Price Quote. in the account or email during its validity period. The seller confirms the conclusion of the agreement by an e-mail message.
5. Products configured are produced to individual order; after acceptance of the Price, a change in configuration is only possible with the Seller's consent and may affect the price and delivery time.

05 / Prices and payments

Prices in Wycena are stated in Polish zloty; for Consumers as gross prices (with VAT), for Partners as net prices with indicated VAT. Payment is made by bank transfer to the account indicated in Wycena, within the time and amount specified there (the Seller may require an advance payment for custom-made products). The store does not accept online payments. Production begins in accordance with the terms of Wycena, typically after the required payment has been recorded.

06 / Implementation and delivery

The deadline for completion is specified in the Quote; changes to the status of the order (received, in production, ready, shipped) are communicated in the Customer account and via email. Delivery is made by courier or pallet to the address specified by the Customer or by personal pickup at the production facility (Lotnicza 4d, 82-300 Elbląg) after prior arrangement. Upon receipt, please check the shipment; the rules for reporting transport damage are described in the Returns Policy.

07 / Withdrawal from the contract and refunds

Custom-made products are non-prefabricated items produced according to the Customer’s specifications, therefore the right of withdrawal from a contract concluded at a distance does not apply (Article 38(1)(3) of the Consumer Rights Act). Consumers purchasing standard products have 14 days to withdraw. Detailed rules, return address and procedure are included. Return policy, which forms part of these Terms of Use.

08 / Complaints

The seller is liable to the Consumer for the product’s compliance with the contract according to the Consumer Rights Act (claims for 2 years from delivery). Complaints can be submitted through the Customer account (the Complaints tab) or at orders@gustavson.pl; we respond within 14 days. For Customers who are not Consumers, the warranty is excluded, and the liability rules are set out in the Terms of Cooperation and the granted guarantees.

09 / Personal data and technical requirements

The rules for the processing of personal data are described Privacy policy, and cookie files Cookie policy. To use the Store, you only need a device with a current web browser, cookies enabled for essential functionality, and an active email account.

10 / Final provisions

In matters not regulated, Polish law applies, in particular the Civil Code and the Consumer Rights Act; no provision of the Regulations shall absolutely restrict the Consumer’s rights. The Consumer may use out-of-court methods of dispute resolution (consumer ombudsman, the Trade Inspection, the ODR platform). The Seller may change the Regulations for valid reasons; agreements concluded before the change shall apply the version in effect on the day of acceptance of the Price. The Regulations are effective from September 25, 2026.